About 3 months ago I began a new venture that serves my passion for Net Promoter Score. I started MSP Score in an effort to provide the highest level of NPS surveying. We call your clients on the phone and ask them the Ultimate Question; “Based on a scale of 0-10, how likely are you to recommend our services to your colleagues?” So far we’ve had great success in our surveys.
We have a pretty small sample size, but we can report that in the IT Managed Services industry we’ve seen an average NPS of 32. The minimum score was a 1 and the highest score was a 62. Our sample size is so small that it is certainly not even statistically significant (used that word for you Dwain!)
Now we need your help! If you are an IT MSP we want you to submit your most recent NPS. We want to be able to report a more relevant industry average with your help. So….email info@mspscore.com with your Net Promoter Score and we will enter you into a drawing for a free iPad. You have until noon on September 15, 2011 to submit your score. On September 16 we will report the average Net Promoter Score and report the winner of the iPad.
Oh yeah, don’t forget to tell us a little about yourself and your company; we’ll get you a little free publicity and post your NPS story on the blog.
Good Luck and thanks for your help! 59MTVYGUJBS9
This is a little late, but a friend just forwarded my your blog. Last year we surveyed our MS clients via web survey and our score was 91%. It’s time to do it again. Curious to hear more results. Did you ever come up with an average? Also if phone survey creates a different result.
Hi Theresa!
Thanks for your comment. Your score of 91 is definitely among the highest I’ve ever seen. Well done. As far as an average is concerned. I would loosely define our average as 53 but there are a ton of statistical factors that we have ignored. As we continue to collect more information we will invest in more professional resources to help us make sure that our averages and analysis are mathematically relevant.
Best to you!
JP