You know I love Net Promoter Score. I think it is an amazing survey method for determining customer loyalty. Not only is it very versatile in learning about your clients, it is also so simple that I can’t believe everyone doesn’t do it. I’ve been having my clients perform this survey for years but as with anything as a small business owner, it just makes one more item on their to do list.
This year I was committed to get a small survey company off the ground and with the help of some amazingly talented folks, we were able to begin offering survey services to several Managed Services Providers around the country. In the first several weeks since beginning, we’ve learned so much about how to perform the surveys in order to maximize response rates and minimal nuisance factor to the respondees. We shoot out a personalized email to the respondent, followed up by a phone call. So far so good!
Shoot me a message and I’ll be happy to help you develop your own method for performing this service for your own company or tell you more about how to get started with us!
