One of my most enjoyable visits is to my client in New Hampshire. They are tough and very committed to being a truly great company
The challenge however has been in getting to and from Manchester on United. Without fail there is a delay or cancellation. I have done every permutation of United’s schedule. Nothing mattered.
This morning I decided to take a connecting flight to Manchester through Dulles. Around 7 am the delayed flight texts began resulting in a departure time 1.5 hours late.
Knowing that I was likely going to miss my connection I expected a rebooking text message or email. Instead, nothing. I went to the Red Carpet ticket counter expecting empathy, hustle, and creativity in getting me to my destination. Instead, nothing. I did get the classic, ” sir there’s nothing I can do” however which is always refreshing.
After over 400,000 miles, 1k status, and over $100,000 spent on tickets I think I’m going to give Southwest Airlines a try.
Customer loyalty appears to count for very little when it really matters. When I’m stranded or need to rebook last minute, there is nothing they can do. That’s when I want my loyalty to pay off Just never has happened.
So United I bid you farewell after I burn through my remaining tickets. Southwest, here I come.
